Quick access to rent payments, resident services, and helpful resources
Tenant Resources
💡 Tip: To avoid processing fees, we recommend paying rent directly from your bank account (ACH) through the TurboTenant Resident Portal. Debit and credit card payments are accepted, but TurboTenant charges a convenience fee for card transactions.
1. How should I pay my rent?
Answer: We recommend paying rent directly from your bank account through the TurboTenant resident portal. Bank account payments (ACH) are the most secure, reliable, and cost-effective way to pay rent. Debit and credit card payments are available, but TurboTenant charges a processing fee for card payments.
Helpful Link: TurboTenant Rent Payment Options
2. Why should I use my bank account instead of a debit or credit card?
Answer: Using your bank account helps you avoid the higher processing fees charged on card payments. The card processor currently charges a 3.49% convenience fee for debit and credit card payments. For example, on a $1,000 rent payment, the card processing fee would be about $34.90. Bank account (ACH) payments have significantly lower fees and are the payment method we recommend for most residents.
Helpful Link: TurboTenant ACH vs Card Payments
3. Can I set up automatic rent payments?
Answer: Yes. TurboTenant allows residents to enroll in AutoPay so rent is automatically paid each month. AutoPay can help prevent missed payments and late fees. We recommend setting up AutoPay using your bank account for the lowest processing cost.
Helpful Links:
TurboTenant AutoPay Information
TurboTenant Rent Collection FAQ
💡 Tip: Please submit all non-emergency maintenance requests through the TurboTenant Resident Portal. Providing photos and a detailed description of the issue helps us respond more quickly and efficiently.
1. How do I submit a maintenance request?
Answer: The fastest way to report a maintenance issue is through the TurboTenant Resident Portal. Log in to your account, select your rental property, and submit a maintenance request with a description of the issue. If possible, include photos to help our team assess the problem.
Helpful Link: How to Submit a Maintenance Request in TurboTenant
2. What is considered a maintenance emergency?
Answer: A maintenance emergency is a situation that poses an immediate risk to people or property. Examples include:
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No heat during winter months
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Major plumbing leaks or flooding
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Sewer backups
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No electricity (when not caused by a utility outage)
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Fire, smoke, or gas odors
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A broken exterior door or lock that creates a security risk
For emergencies, please call our office immediately. Non-emergency issues should be submitted through the resident portal.
Helpful Resource: TurboTenant Maintenance Help Center
3. How quickly will my maintenance request be addressed?
Answer: Response times vary depending on the nature and urgency of the issue. Emergency requests are prioritized and addressed as quickly as possible. Routine maintenance requests are reviewed during normal business hours and scheduled based on urgency, availability of contractors, and required materials.
Submitting clear details and photos through the resident portal helps us resolve issues faster.
Helpful Resource: Submitting and Tracking Maintenance Requests
💡 Tip: Before move-in day, make sure you've signed your lease, paid any required move-in funds, and activated any utilities that are your responsibility.
1. How do I access the Tenant Portal?
Answer: You will receive an email invitation from TurboTenant to create your Resident Portal account. Through the portal, you can pay rent, submit maintenance requests, view documents, and communicate with management.
Helpful Resource: Creating Your TurboTenant Resident Portal Account
2. How do I set up online rent payments?
Answer: After creating your Resident Portal account, you can set up rent payments using either a bank account or a debit/credit card. We recommend paying directly from your bank account (ACH) to avoid the additional processing fees associated with card payments.
Helpful Resource: How to Add and Verify Your Bank Account
3. What should I do if I find an issue after moving in?
Answer: If you notice any maintenance concerns or issues with the property after moving in, please submit a maintenance request through the Resident Portal as soon as possible. Including photos and detailed information will help us address the issue quickly.
Helpful Resource: How to Submit a Maintenance Request
💡 Tip: To ensure a smooth move-out process and timely return of your security deposit, please provide proper notice, complete all move-out requirements, and return all keys on or before your move-out date.
1. How do I give notice to move out?
Answer: If you plan to move out, please provide written notice according to the terms of your lease agreement. Notice should include your name, property address, unit number (if applicable), and your intended move-out date. Once notice is received, we'll provide any additional move-out instructions and next steps.
Helpful Resource: How to Give Notice and End Your Lease
2. What should I do before moving out?
Answer: Before moving out, please:
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Remove all personal belongings from the unit.
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Clean the apartment, including appliances, bathrooms, and floors.
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Remove all trash.
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Return all keys, garage door openers, and access devices.
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Provide a forwarding address for your security deposit and any future correspondence.
Failure to complete these items may result in deductions as permitted by your lease and applicable law.
Helpful Resource: Move-Out Checklist and Best Practices
3. When will I receive my security deposit?
Answer: Security deposits are returned in accordance with your lease agreement and applicable state law. Any deductions for damages beyond normal wear and tear, unpaid rent, cleaning charges, or other lease violations will be itemized and included with the deposit statement if applicable.
Please ensure you provide a forwarding address when you move out so your deposit can be mailed promptly.
Helpful Resource: Security Deposits and Move-Out Process
💡 Tip: Many common requests, including rent payments, maintenance requests, and document access, can be completed through the TurboTenant Resident Portal. If you need additional assistance, we're happy to help.
1. How do I contact property management?
Answer: The best way to contact us is by phone or email during normal business hours. For maintenance issues, please submit a maintenance request through the Resident Portal whenever possible.
Helpful Resource: Contact Property Management
2. Where can I find my lease and other important documents?
Answer: Lease agreements and other shared documents can be accessed through your TurboTenant Resident Portal. Log in to your account and navigate to the Documents section to view available files.
Helpful Resource: Accessing Documents in the Resident Portal
3. How do I update my contact information?
Answer: Keeping your contact information current helps ensure you receive important notices and updates. You can update your information directly in your Resident Portal account. If you need assistance, please contact our office.
Helpful Resource: Managing Your Resident Account
Frequently Asked Questions
Common questions about our rental process, policies, and community standards.
Still have questions?
Visit the TurboTenant Help Center for detailed guides and support articles, or contact our team and we'll be happy to help.